Mr. Rutman is very nice, not arrogant or short-tempered at all, contrary to one previous post. He figured out what was wrong with a long-neglected viola in about 5 minutes (the bridge had been put on backwards somehow, and the soundpost was too short and had fallen down).
He explained all everything to me, and wasn’t pushy at all. He reset my soundpost & bridge, and sent me on my way. He recommended that I get a properly-sized soundpost when it eventually becomes necessary, and I’m confident that when I do, this place will do an excellent job.
Side note: The store is not located up by MIT, as Google Maps would have you believe. It’s actually on the other side of the river, near the Symphony T stop. Check their website for better directions.
Rutman’s Violins